Our organization has been trying to change the mai...

Our organization has been trying to change the mailing address for several of our buildings for over 5 months with no resolution. I used the online contact form, emailed directly, and still received no response. I have yet to get an answer. When you call and opt to leave your number and be called back by an agent, it never happens. It is very frustrating that the water bills were held during COVID and then we were hit with a balloon bill. The city is going to raise our water rates yet again, and still we can't even get basic service (customer service) from the DPW. This department of the city is a disgrace to public accomodations.