Allison M

Review of Millenium Broadway Hotel

Stayed here in the middle of August 2018. The hote...

Stayed here in the middle of August 2018. The hotel is very traditionally appointed. This isn't my favorite style, but the location is great for a trip to see shows on Broadway and explore history. Ultimately, we aren't in NYC to stay in our hotel!

Features: I loved that the lobby is a full block! The front door is on 44th and the back door is on 45th. The location can't be beat if you are seeing shows on Broadway or what to be in midtown Manhattan.

Pluses: The day staff during our stay was very friendly and most were very helpful, even providing tips on places to eat and drink. Although the rooms are a little older, they appeared clean, the air conditioning worked, very important in August, and housekeeping did a great job each day. There are bouncers for the elevators after business hours and you can only access them if you have your key card.

Minuses:
When we arrived, we were given our room, but it was missing towels, TP, kleenex, etc. We had to call down for it. Also, the bathroom fan didn't work, not great with 3 people in a room. We called down to housekeeping and they said they were going to fix it and never did. The night staff is not so friendly or particularly interested in paying customers. I was trying to leave Manhattan after 11 p.m. on a Sunday and had to wait to get my luggage out of the locked storage room as the porter was engaged with taking someone's shopping to their room. I have to mention that this wasn't any shopping because of the amount of time he was engaged with this activity. The shoppers arrived with two taxis full of stuff they bought from Bed, Bath and Beyond! The poor porter had to unload it, then haul it all up in one trip in two luggage carts by himself. The shoppers did not help him one bit! I hope they tipped him well!! Apparently there is only one person with the key code to the storage room, and it's the porter, who was busy. There were two people behind the counter, but they claimed they couldn't help me and they weren't really making a priority out of helping the folks checking in either. There were a lot of people standing around the lobby while these two chit chatted about nothing.

Uncontrollable: While the two entrances are convenient, it confuses Lyft drivers, though really, this isn't an issue with the hotel, it's more with the Lyft drivers, but wanted to note it.

Would I stay here again? Maybe, I wouldn't discount them as an option, as overall the experience was good and the location can't be beat. There are a lot of hotel choices in this area though, so I'll probably try something else next time.