M Jacobsen

Review of Hyatt Regency Guam

As a Hyatt Diamond member I was extremely pleased ...

As a Hyatt Diamond member I was extremely pleased with the staff at the Hyatt Regency in Guam. My wife and I were guests for nearly two weeks on business and witnessed continuous displays of professionalism and personal attention. First, I cannot thank Front Office Team Leader Jason enough for his quick response in resolving difficulties that the hotel did not cause. At the front end of my trip to Guam, I inadvertently scheduled July dates instead of June dates. I didn t notice the error until just a couple of days before arrival. I contacted Jason and he immediately arranged for me to stay at the hotel on the correct dates. Near the end of my trip, a colleague joined me unexpectedly and again Jason was able to accommodate his stay. In both instances, the hotel was booked primarily with tourists and Jason went the extra mile to resolve these issues.

Second, the staff that tended to the Executive Lounge was outstanding. Thank you to Mercedes, Jasmine, Neil, Sikawa, Ronica, and Tristan for your attentiveness, friendly demeanor, and pleasant personalities. For those names I could not remember I apologize. You all were outstanding. Further, I want to point out that Mercedes and Neil, in particular, frequently initiated conversation by asking how our day was and we appreciated such attentiveness. Thank you all for making our stay so comfortable and enjoyable.

Third, staff throughout the hotel and throughout the day nearly always greeted us with a smile and a Hafa Adai . The facilities were excellent. We loved the gym, the myriad of pools and rivers, the close proximity to the beach, and the nightly fire show. The hotel room was clean and properly made up each day, and we really appreciate the bottle of wine, the bottled waters, and the basket of fruit and cookies that greeted us in our room on the late night of our arrival. That was a perfect end to our day and a perfect start of our stay. I highly recommend this hotel during your stay in Guam.