I actually wish I could give this 2.5*

I actually wish I could give this 2.5*

One word: disappointed. Sofitel usually is a safe choice but this hotel really shouldn't be called a luxury hotel, and certainly isn't a 5*

The good:
- Courteous and friendly staff, who were great
- The peacock
(Sorry that's about it)

The bad:
- Very very tired looking rooms. They looks like they're from the 90s
- Foyer / bathroom doors were impossibly difficult to open. I had to crash tackle every time I took a shower
- Asked twice how the new breakfast works, no one gave me a straight answer
- Pool towels were stained
- Food was average. How a curry / dhal / sambar can be bland is beyond me.
- Lots of small irritations that really shouldn't happen...

Very poor value for money overall. I should've just booked one night at the Capella instead of paying for two nights here.