My wife and I booked an overnight stay through Acc...

My wife and I booked an overnight stay through Accor and we indicated in the online check-in as before 12pm as it was an option with the online check-in. We arrived at about 1pm and were told that the room is not ready, we got it at about 2pm. I am not upset with the delay rather that if a online check-in provides an option of time of check-in, the hotel should adhere to it otherwise remove the option. Also for the second night we wanted a different room for our second night. As we thought that the hotel will give us the different room before 3pm we decided not to move around the island, just in case the hotel might want our current room back to be cleaned soonest for the next guest. To my disappointment, I only got the room at 6.00pm. You can see the hours wasted not being able to do much.