sjessie024

Review of Alaska Sales and Service

Like other people have mentioned, they definitely ...

Like other people have mentioned, they definitely don't deserve a one star but zero stars isn't an option. To make a very long story short; I traded in a truck for a brand new escalade. The salesman I was working with gave me verbal and text confirmation of what the expectation was on my trade in. Somewhere there was a miscommunication between my salesman and the manager. When it came time for them to uphold their end of the deal, they refused. I showed the manager text messages of what his salesman said to me and was told that didn't matter. There is a lot more to the story but I ended up taking my escalade back after owning it for 5 days and kept my truck. I loved the car but I don't agree with how they handled this situation and I'll take my $84,000 somewhere else. Sad day but unfortunately, I refuse to do any business with someone who won't be held accountable for their words. If you can avoid this place, I would highly advise that.