Lindsay Blake

Review of Dick Masheter Ford

Unfortunately the entire situation was a disaster....

Unfortunately the entire situation was a disaster. I dropped my car off by 8am to be detailed and was promised (when I made the appt) that it would be done at 2pm. I called at 2:30 and no one had even started on my vehicle. I had to make several phone calls to get any answer as to what was going on. My vehicle was not done until close, so a technician had to come pick me up, as they told me the shuttle driver had left around 3pm. Once I got to Ford, my car was still not clean. A gentleman tried to quickly wipe down the spots that were still dirty. I was told I could bring the car back the next day if it still looked dirty in the daylight....which it indeed did. But I d rather not return to this facility for any further work. This is the 2nd time I ve had a detail done and had major issues both times. My vehicle is still not clean...there are spots, dog hair, and crumbs still inside. It s not worth the time or money to go here for services, even at a discounted rate.