We have been a customer for 2 years for our buisne...

We have been a customer for 2 years for our buisness . For home service they are probably great. for buisness I dont recomend them , I am on hold for a half hour and then get transfered on and get put on hold again. I have been calling for the past week i have done there chat options 4 times and all i get is call so i call and go through what i stated before.. When I did finaly get to talk to some one I get an account manger that did not listen. all he wanted to do is upsale me and want me to make another commitment . I cant get help. im on the phone again as i am writing this and so far its been 12.minutes and counting. I would take my buisness else where but we have invested so much already. I miss my old rep that took care of me yeah i finally got someone 14 minuts a new record