After being overcharged US$25 on a trip to LAX I w...

After being overcharged US$25 on a trip to LAX I was offered a 13.99 credit. Many emails to various customer service agents only provided generic answers. Train your people to identify and solve the exact cause of the problem!
So frustrating and unprofessional. No wonder you don't have a Rider contact phone number. It would be constantly manned dealing with complaints.
Lesson to be learnt....always screen shot the initial trip cost......always!