Airbnb does not protect the guest. The host has a ...

Airbnb does not protect the guest. The host has a million dollar damage policy. They can cancel within 48 hours from your arrival. But as a guest, once you book, you are locked into the deal. If you show up and the location or place is not what you expected, your only recourse is to complain. It's very uncomfortable to be trapped in a stranger's home. Their guest refund policy doesn't really exist. It involves begging the host to let you out. And even if they do, Airbnb will not guarantee you another place or that you can pay what you were paying.

I told them I felt unsafe in the neighborhood and they said the host is not responsible for anything outside the house. When I mentioned the ad said full kitchen and listed all the things it didn't have, they said full kitchen can mean different things. At every turn they defended the host and his money. The funny part is, Airbnb never steps foot inside a rental property to approve it.

They claim to be a third party. They are like Ebay years ago. Remember buyers were getting scammed. They would buy something and get a picture of it. For a long time, Ebay said they were a third party. Finally, they had to offer a buyer's guarantee. Now Airbnb needs to offer guest insurance. If the place is not as advertised and promised, guests should be guaranteed another place for the same rate or their money back plus ten percent. This way they can afford to pay for a rental at the last minute. Right now hosts can advertise any way they want, charge what they want and hold you hostage because they already have your money.