Jeff Chan Review of Toyota of Seattle
This review is on the service dept. I had 3 servi...
This review is on the service dept. I had 3 services done there over about 18 months.
1st service - Had the oil change and transmission oil change. No issues.
2nd service - Had the oil change and was told that transmission oil change is recommended. So I inquired the service adviser - Wasn't the service was done 6 months ago or did the previous service didn't do it right. The service adviser apologized and said the same technician won't work on my car again. Definitely walked away not feeling this dealership can be trusted.
3rd service - Had the oil change and tires rotated. Left the dealership and the TPMS light came on later in the day. Took the car to Costco Tires and what happened? All FOUR tires were underinflated.
Emailed Arvin Merino, the service manager, and asked for a call. Waited one week and followed up with another email and cc'd
Olivia Confer, the guest support manager since I got no responses. Finally connected over a call with Olivia. I shared my experience and told her that I am not coming back to this dealership.
I am taking my business elsewhere.
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