I really wanted to rate them as 5 stars but a few ...

I really wanted to rate them as 5 stars but a few issues with customer service led me to the 4 stars.
PROS: Our salesman Ken was AWESOME, courteous, knowledgeable and made buying a lot and building a house from scratch easier than expected. I'd work with him again in a heartbeat!
Our building representative Leesa was WONDERFUL, very communicative and helped out a lot. Our building supervisor Patrick was GREAT. He did a fantastic job but he was very overworked and often told us at the beginning of meetings how busy he was and that he had to do the walk-thru etc quickly. Luckily my husband and I always made sure to come to the job-site the day before so that we could take our time to slowly and carefully walk the house, jotting down notes and questions.
Our first customer service contact Billy is AMAZING. He's courteous, professional and extremely kind. If it's something that he can't do, he says it with a smile (and means it too) but will try his damnest to get things right for you.
The design center has LOTS of options .. (our designer was Karen!!) will work with you to select the best finishes for your home.
The builder was able to move a wall in one of the bedrooms to accommodate my quilting machine. Yay! The foundation and other bones of the house are fantastic quality. The subfloors are super thick, strong and silent. The floorplan is great.

CONS: The finish work on the house aren't quite as nice as I thought they would be. The cabinet installer seemed like they were rushed and cut the trim pieces for the kitchen island incorrectly. I had to have the front door locks and the door repaired quite a few times. Just overall lack of quality attention to detail.

When I had a flood this past Father's Day the builder sent over the plumber that originally installed the plumbing. He insisted that I had a clogged toilet and that my carpet was wet because of my dogs. After I hired the water mitigation team they pulled back carpet from the closet, bedroom, part of the hallway and removed the bathroom floor tile to reveal hundreds of gallons of water damage. NOT from dogs of course. My own plumber didn't see incorrectly installed plumbing but did say that the toilet installed was the cheapest one of that brand. Luckily I had homeowners insurance to cover the damages. But I also opted to install better toilet valves to deal with the cheap toilets. When you buy a house that cost this much you expect better quality.
The other con is that the home warranty department never returned my calls or emails when I said that I disagreed with their plumber that it was a clogged toilet. Radio silence!

Finally I had my 11-month review and the person sent to look over the list certainly seemed like her agenda was to figure out how many of the items would NOT be the responsibility of the builder. The biggest example of this, 4 doors in the house that didn't function properly. The exterior side garage door had to be dead-bolted otherwise it didn't engage. Small dogs could jump on the door and open it. This person closed the door from the inside and tried pulling on it and told me that her repair person would laugh at her if she put it on the list. My dad, a locksmith for 50 years, took a look, explained what was broken and the necessary repairs. When the builder's locksmith came (she'd reluctantly put in a work order) I showed him the doors ... he took a look and told me the exact same thing that my dad had said. Then he fixed them in 30 mins. I'm left thinking that the warranty that the builder espouses isn't worth as much as they think.

Bottom line, I'd build with them again, but watch them like a hawk and put all convos in writing.