Geek Squad City Louisville KY Reviews

Had a problem setting Mirosoft SQL 2005. After paying for the one time service I got Jeremy at Geek Squad. I explained the problem. He said he would recommend restarting the computer. I told him I had tried that several times. He said he could not do anything because it was against policy. He did not ask any questions about the problem or even attempt to do anything. I strongly recommend not calling these people at all. I really don't think they know anything about computers. If they hired Jeremy as a tech person I am sure there are more like him working there as techs.

Highly recommend Geek Squad at Best Buy for I phone repairs. So much faster and less crowded than going to the Apple Store.
They replaced my battery and my phone was ready when it was promised.

We bought a service contract last year in September for all our technology and appliances. At that time it sold for "I think" $149.95. Well worth it for us.
Very responsible Corporation.

Took my computer in because it wouldn't start. Young lady brought it out. She stated she just rebooted it. Of course I had done that at home and it didn't work. She removed my password and did not tell me leaving my computer exposed. She was rude. The store manager was rude. I made a complaint to BBB and to the national office of Best. Buy. Their customer service stinks.

I will NEVER use Geek Squad again! They are a bunch of liars and thieves! Took my laptop in and was told it had to be shipped out to a 3rd party for repairs (they did not even look at it before deciding to send it out), charged me $84.95. The third party said I needed a new hard drive and battery for an additional $232.12. AND said it would take three to four weeks!!! I said no to this, took it to another and was told the hard drive is just fine, just needed some drivers updated and the battery just needed some settings changed! As far as I an concerned they stole time and $84.95 from me!

Always there and they were always willing to help you when u needed help

Staff bothers you like it s any other Best Buy. Until you need help then you can t find them.

Practically impossible to get anyone to answer the phone

Terrific service knowledgeable folks that stand behind their work.

I went because water was borderline poured onto my laptop due to my roommates dog and all the geek squad members could tell me was "there was water damage" and "water damage gets worse with time" past that they were extremely dismissive with all of their responses and seemed to not really care to help. The team members I met were either extremely ignorant to technology or extremely lazy. Either way I would recommend going to any other geek squad so that you may actually get service.

Understaffed majorly. Been waiting in line for 25 minutes now. The guy in front of me for 40 min.
However the service when we got to the guy, was great. Very knowledgeable, and kind.

Worst customer service I've ever seen. Couldn't get anyone to help with car radios. And they walked off an never came back to help. ended up just walking out. Will never be back. Ridiculous!

Woman who answered the phone was as unprofessional as they come. Customer service ? Seriously?