Edit: The actual manager contacted me and we were ...

Edit: The actual manager contacted me and we were able to sort things out from there. I am glad that they did not take forever with their investigation and I finally got an apology for their mistake and for me having to make a third trip over. I will be going back again for that refund and for any other computer parts that I may need in the future. Bumping back up to four stars and I hope this won t happen again!

The guys that help you look for what parts to get are amazing, but the department that deals with checkout exchanges/returns is where I had a terrible experience. For some random reason, I had a SSD storage device added onto my bill that I did not even ask for, or grab. As soon as I heard the cashier, Alan, mention SSD, I told him that I did not get one. So he physically removed that part from my bag and I thought he had removed it from my bill already. I later find out after getting back home to a different state, that I was charged for this. I try to call Micro Center but there seems to be no phone number to directly speak with anybody, so I decide to text their text-only support about it days after. A few weeks later, I finally have time to make the drive back to Cambridge, after not getting anymore responses back from the Text Support number. Alan says he doesn t remember anything at all, and they have to go through an Investigation just to make sure I m not going through all of this traffic and hassle just to score a 1TB SSD... What sucks the most is that, him and his manager tried to make me feel like I was the one who made the mistake of waiting for so long to do anything, when they were the ones who charged me for something I had no intention of buying. Also, I was waiting for their support to respond back to me the entire time because everything was text-based and I couldn t speak with anyone.
I guess this was my fault for trusting someone to remember to remove an item from a bill after physically removing the item away from my purchases and having them email me my receipt.
Depending on how long their investigating takes and whether or not I get my money back, this has been a 2-star experience and 3 stars if I get my money back.