Super slow service at the counter, we waitef for a...

Super slow service at the counter, we waitef for almost 2 hours to get our room which we booked pand payed online. Only provide 2 lift to the rooms and we waited too long for the lift. The lift sucks and everything sucks about this hotel. One word to describe Merdeka Palace is TERRIBLE. They should just demolish this hotel and erase it from history.