Good rooms but rude staff! We finally got the room...

Good rooms but rude staff! We finally got the room after 4 hours of waiting. We got there at 2pm and we were told that's the last room available and the housekeeping is working on it and the room will be ready very soon. We just waited and waited and every time we checked with the information desk they said they cannot ask the housekeeping what's going on and we just need to wait. The front desk people didn't seem to care at all. We were told by Jocelyn that's because we had't paid extra for early check-in we have to wait until 4pm.so we waited. She didn't even bother to ask the housekeeping what's going on. Obviously, there was nobody cleaning that room because no rooms would take 4 hours to clean and even after 5:30 the room was still not ready, neither was there a manager or supervisor available to talk to. Eventually when my husband got mad they gave us another room, a better one but what about the 4 hours of our time that had been wasted! I definitely do not recommend this hotel to anyone! They're so busy with too many travelers that they don't even care about you and you might feel you are trapped!