Worse service ever!! I work for a property manager...

Worse service ever!! I work for a property manager firm, we utilized them back in the winter for a heating unit. They did not diagnose the job properly so a second call had to be made. They didn't charge me for the 2nd trip, which was great. Now in the summer the AC was giving me issues. I gladly called them again. They told me they would schedule with my tenant within a week. Come to find that they didn't schedule her for 2 weeks. And when her appointment time no one showed up that day when she called they told her the job had been completed. Yet she was still with no AC, they told her she would have to wait another 2 weeks. When I called them to try to figure out where the miscommunication was no one was able to answer my question and I was put on hold for 30 minutes!!!

I ended up sending the work order to another plumber that I utilize.
Horrible customer service!!!