I've stayed at many Hyatt properties but the Palm ...

I've stayed at many Hyatt properties but the Palm Springs property didn't live up to my expectations. The beds were very comfortable, as always. The bathroom, however, was missing a plug in the bathtub. On closer inspection, there were long hairs under the plastic anti-slip mat & there was a visible ring in the tub. I usually like to take baths to relax at the end of the day, but this was unappealing. I called the front desk, but the man they sent up didn't know why he was there and had no cleaning supplies. In the end, it left me wondering how clean other parts of the room that hide dirt well (such as dark carpets, bedspreads) were. Given that rooms were listed at $300+ on the weekend night we were there, I expected more.