Kevin Merriott

Review of Aulani, A Disney Resort and Sp...

Upon arrivall Aulani has been very disappointing. ...

Upon arrivall Aulani has been very disappointing. As a couple we reserved a King size ocean front room booking our travel months ago. We're celebrating our 31st anniversary. Having honeymooned at Disneyland and spent other anniversaries at Disneyland we were looking forward to coming to Aulani. In fact we spent more to come here than it cost for a suite at Turtle Bay, how I wish we would have gone there. So long story short we were given a room with two queen beds and promised part way throough our 10 day stay we can move to a king room. The front desk person said to me"this is more of a family place" making me feel that couples with kids aren't welcome here. If that doesn't happen were going to leave. Our first night we went to try and get dinner. The sit down restaurant was closed and staff nearby had no idea. We then went to the buffet to find that we couldn't even get our name on the list, so we ended up spending $100 for a regular meal via room service. This morning I called to make a breakfast reservation and was told you have to go in person to put your name on the list, which my husband did and the cast member put us on the waiting list and just shrugged her shoulders. Our prior experiences Disney was better than this clearly not at Aulani. Din't waste your money there are a lot of other nice places in Hawaii.