My experience was alright. I called ahead of time ...

My experience was alright. I called ahead of time to get a quotation on how much I would be charged for servicing my car. I also inquired about state safety inspection and they said it was free. When I arrived with my car however, they gave said I'd be charged $12 more than what I was quoted on the phone because I had to pay for the inspection! When I mentioned I was told it's free, I was asked if I had a coupon. Thankfully I had printed it out along with coupons for some other free services I wanted on my car. If I hadn't had the coupon, it seemed like they were ready to charge me for a service, almost all Honda's in the area were providing for free ( I checked with Honda Chantilly and they were willing to do safety inspection for free of cost). I felt that was false marketing and I almost felt cheated. If I hadn't had the coupon and they were going to charge me, I would've turned my car around and taken it to Chantilly.

The gentleman I dealt with was ok, not overly nice. When he was done with my car he simply told me to follow him and while I was gathering my belongings I totally lost track of him and had to ask other people where to find him. When I was making my payment he tried to establish a friendly connection, but by then I wasn't ready to be impressed. To his credit, he did end up charging me $4 less than his initial quote. The only positive thing I can mention in this review.

Which agent you go with makes a huge difference in your experience, so if other reviewers have commended certain service agents then please go with those individuals.