Sabrina Apticar

Review of Gateway at Lubbock

I have lived at Thrive for 2 year now. I loved eve...

I have lived at Thrive for 2 year now. I loved every aspect of it. Every person who has helped me as been incredibly nice and helpful. Amy, Hunter, and Preston especially! The are the best. I have read the comments and chose to ignore them and has the best experience UNTIL THIS WEEK! Lisa (the manager) is the most unhelpful, rudest person I have ever come into contact with EVER in that office. I went into her office to talk to her about a charge on my account and the first comment out of her mouth was rude and it spiraled from there. She called me a liar over some deals THAT WAS IN MY PAPERWORK. Then found them a few minutes later and said nothing and did not even apologize. I have never had a problem with thrive in the 2 year that I lived here until today. This apartment would have had 5 stars if it wasn't for Lisa. Again, if you have an issue... Preston, Amy, and Hunter are ABSOLUTELY amazing.