Alex H

Review of DoubleTree by Hilton London-We...

Overall it was a pleasant experience, with a few h...

Overall it was a pleasant experience, with a few hiccups in the beginning. I opted for a guest room with breakfast included for 2 nights, however I was upgraded eventually to a king suite on the 5th floor with a great view.

Bed was great, very comfortable. Shower did a decent job, good water pressure. Coffee making facilities were what you would expect. Breakfast was a delight, an option between continental or English breakfast was on offer although reasonable requests other things didn't seem to be a problem.

All staff had masks on at all times and when handing over things they put on gloves so that the would be minimal contact made.

Full Review...

On arrival I was informed I had been given a complimentary upgrade to a queen suite, which was a pleasant surprise, however when I got into the room, the air conditioning was making loud bubbling noises that would certainly affect my ability to sleep well, and also some areas of the room definitely had not been cleaned, one example would be the fan grate in the bathroom had months worth of dust build up on it. Another issue was no anti-bacterial soap in the room.

After relaying these issues to reception they promptly sent up someone to clean the fan and soap, however although they brought soap, it was not anti-bacterial, and I was informed they do not have any anti-bacterial soap for the rooms, which was highly surprising, as we are still in the middle of the Covid-19 pandemic.

After sorting out these issues the air conditioning noise couldn't be rectified anytime soon, so the member of staff went away to see if he could find any other rooms with better air conditioning noise levels. He returned 20 minutes later to give me another upgrade to their king deluxe suite, this sorted out the air conditioning problem instantly, however this room hadn't been cleaned well at all, with the signature dust build up on the bathroom fan, as well as dust on the bed headboard and dusty carpet behind some chairs.

However I could live with this as the room itself was amazing, a lovely view of some luscious green trees giving you plenty of privacy from neighbouring flats, and a lovely scene to wake up to.

Finally the breakfast was great, I opted for the English breakfast both mornings, and enjoyed it. The coffee was probably the highlight of the morning, excellent coffee provided, couldn't get enough of it.