Camille Knoles

Review of Heathman Hotel Portland

I felt like a princess during my stay at the Heath...

I felt like a princess during my stay at the Heathman. The hotel itself was luxurious and comfortable. The bed was heavenly and the room was perfect. But what was most impressive was the customer service. There is a front desk employee, I believe her name is Lily. From the very first moment I walked in the door, she went out of her way to make sure I came first. She was more than polite. She held her composure but was still able to make me feel like a close friend. She made arrangements for me that weren't required but she did it with ease and without stress to me. I didn't have much interaction with the other employees, just casual contact and some phone contact. I felt as if I were a special guest. I highly recommend the Heathman Hotel!