Trent Mathews

Review of The Human Solution

TLDR: Unmatched Customer Service from Brooklyn and...

TLDR: Unmatched Customer Service from Brooklyn and Alexandra.

I started by making my decision on these two key items:
#1 for me is that I ve lived in Texas my whole life. That being said, I support Texas companies wherever possible. When I found out Uplift was in Texas it was a huge plus.

#2 it s really hard to sift through all the standing desk options to find the right one for what you need. For me, stability on an 80 desktop was very important to me. Not everyone offers a 80 desktop, and Uplift receives really favorable feedback for stability compared to competitors. They re also one of the very few who offers a 4 leg version.

There is a huge market standing desk options, but I can t be happier with the choice I made.

What made all the difference in me pulling the trigger: Brooklyn the rep for my sale put together my desired desk and worked with me to close the deal. She was quick and gave me exactly what I was hoping for. Already off to a good start. The desk shows up literally 2 days later, which is amazing for free shipping.

Unfortunately, the desktop had been damaged during shipping. I call customer service and get Alexandra who immediately speaks to me as if she is about to help a friend in need. I tell her my desktop got damaged during shipment and the first words she replied with were, I can take care of this for you. After a (maybe) 10 minute call, I ve got a new desktop on the way. It will be to me in a 2 day turn around, which is insane. Most companies will make you send the item they sent you back, and then you wait for them to process it... then you maybe get your non-broken item 2-3 weeks later.

Part of this is the company, which seems to be doing all the right things for its customers. Quick shipping, solid products, and a genuine return policy that isn t filled with nonsensical hoops to jump through. The part that has me singing their praises and recommending Uplift to everyone I know: Brooklyn on the initial experience and Alexandra on the servicing experience. Job well done to both of these associates, as they really deserve to be shouted out. Treating your customers as if they re an asset (and honestly just a another person) is not as simple as it sounds for a lot of companies.

Anytime I see someone I work with or know that has a fixed desk, I am going to recommend Uplift. I ll recommend they speak to Brooklyn and/Alexandra if possible. I am sincerely impressed.