2/11 Update to my review

2/11 Update to my review
I am glad to report that the top management of Toyota of Lewisville takes customer satisfaction seriously. Chris Brown the service director called me up and wanted to make things right. I went to the dealership and the GM Jack Brennan personally apologized for my experience and since I had already purchased a Toyota from another dealership, they gave me a service credit to use at their dealership. Both Jack and Chris are very personable and it was a great pleasure just talking to them. I hope their commitment to customer service and satisfaction starts to flood down to the sales floor. Yes, they have to run a business and make money but if they treat the customer right, more customers will come.

2/1 I hate working with dealerships and this experience shows why. I did everything on line, price was agreed on, then when I get to this dealership , they start playing games. Made me wait, another guy shows up and shows me a different price, then the guy who is supposed to be my consultant comes back with a better but still different price. All the while making me wait for nothing. They finally come back with the agreed on price but the ADVERTISED certification is now gone. The manager tells me they made a mistake. I decline, one saving point is that he did fill my tank for my trouble but the 2 hours wasted on an agreed on deal still upsets me and I won't ever go there again. STAY AWAY