Hello, this is our third trip to the Aulani and th...

Hello, this is our third trip to the Aulani and this was one of our worst trips I have had at the Aulani. Beside that the time we were there, it was fall break, many kids, Ok no problem. What was a problem getting the room that I got and the service we received from Aulani? Let me explain. Check in, paid good money to have a view of the pool area, my room only had a view of the palm trees. Asked if we could get a higher room. I was told that floors 1 to 5 are for guest only, 6 and above are for the Disney Vacations. That made me a little upset. When making the reservation, never was told I would not get higher than the 5th floor. Not only that, we got a Handicap room. Not good. Then I am one who leaves a tip for the maid, just my appreciation for the clean room, but no the maid did not clean my room and took the money .
I made my complaint to the Hotel and all they did to make up for it was to create a couple of Swan s out of towels and left the note: The Aulani is sorry for your unconvinced and asked if this satisfied me. I wanted more, but they would not budge.
Aulani is so communalized now that they just don t care about the customers, only interested in the money they get from each and every one of us This was our last time at the Aulani and we even cut our time at the Aulani shorter then we reserved for.