Brian Butler

Review of Hyatt Richmond Hotel

Location decor and amenities as expected for this ...

Location decor and amenities as expected for this hotel. Candyce was the absolute best.

The missing two stars are for the fact that the television reception was awful with no sound on most the channels and the water system if you are on the wrong side of one of the top floors as a nightmare and it takes 10 minutes to get hot. On my first morning it was taking so long to get hot I gave up and took a cold shower.

What was really fascinating was the staff seem to be concerned but either not trained or not empowered to do anything for what I've been through. Not saying they weren't nice but when someone has to take a cold shower to get where they need to go on time they need to have some empowerment to offer more than to move rooms.