Matthew Eglin

Review of Lord Lansdowne - Ottawa Retire...

My Mother-in-law has lived at the Lord Lansdowne f...

My Mother-in-law has lived at the Lord Lansdowne for over a year. Over the last 6 months the situation has gone from good to downright dangerous. The entire senior staff has turned over, the new people are unable to keep staff resulting in poor service to the residents. The dining room was a welcoming place when my MiL first moved there is now a total mess, under staffed with a series of untrained and stressed new people that leave once they see how bad things have gotten. The price of visitors meals has gone up and the service is non-existent. The understaffing extends to the front desk that is frequently unattended. Chartwell seems to have failed to learned the lessons from the death of Gilles Duceppe's mother and left the front door set at night so that the residents could exit but could not reenter. Discussions with Chartwell management have not lead to any improvements. The general manager has been publicly venditive to some employees for no apparent reason. I would strongly recommend that anyone seeking responsible care for the senior in your family look elsewhere as it looks like the problems we are seeing are going to get worse rather than better.