We have a vacation home in Reno and live in Calif....

We have a vacation home in Reno and live in Calif. We had friends visiting from Richmond VA for 1 week. We were on our way to Zepher Cove to take the Dixie 2 paddle boat on a dinner cruise on Lake Tahoe late Wednesday afternoon when we blew a heater core hose. The Cruise company was very gracious and allowed us to transfer to Friday.
3 hrs later we arrived by tow truck at Reno GMC. After getting our GMC Yukon XL Denali unloaded and paperwork done it was already dark. The dealership up front said no rental cars or loaner cars after 5pm. But just as I was looking up Uber to take us to the airport to rent a car, Mark Payne a Service Advisor was just exiting after a late meeting on his way home to relieve the nanny that stayed late because of the late meeting. 90% would have just passed and politely nodded hello. Not Mark .. he said he would be glad to drop us off at the airport! And he absolutely refused to accept money to buy the kids some pizza on the way home. This whole thing we found amazing in the world we live in today, and reflects on the the type of I am sure of many of the employees that work at Reno GMC.. I will give them a shot at our next Denali when we are ready to buy again.
And the service department got our car done that very next day and finished it up by 2pm even though they had a very full schedule.
Thank You!
C. David and Becky Hemp DDS