Emily Lutringer

Review of The Westin Dallas Fort Worth A...

Bed was comfortable. AC worked well. Wifi was so...

Bed was comfortable. AC worked well. Wifi was sometimes working, sometimes not. We lost power and apparently they do not have a generator as power was not restored for a significant time. Feel bad for those trapped in the elevator. They had stations all around with ice water, but it tasted terrible, like drinking out of a toilet. No free breakfast - there is a charge for mostly junk items you can find a free hot breakfast hotel - and it costs $18 here! Crazy! Restaurant was mediocre, burgers were pretty good, but pricey. Bathtub floor was super slippery and dangerous. My biggest complaint is that over my 5 day stay, my room was not cleaned once. They took out the trash one day, but that was it. No clean towels or more shampoo or anything. I complained twice to the front desk about it and they checked to make sure I was not on the green program, I wasn't. They apologized profusely and said they would tell management and make sure it was cleaned the next day. Both times, it was not cleaned. I even approached housekeeping staff myself and told them I wanted my room cleaned, they said they would - and nope, came back later and it was not cleaned! For the price of this place I cannot understand why it has such poor service. They also have removed the books from the rooms which tell you what amenities are available and what time the pool is open, etc., so the only way to find out is to go ask the front desk. It seems like a waste of time to do that, and also forces the front desk staff to remember all the details - as well as the guests to try to remember what they are told. Frustrating!! I asked for a book, they told me one would be sent to my room shortly. I went and waited for 3 hours, and no one came, and I missed out on doing other things that I had planned because of it. Really pissed! Next time I will be sure to stay at the much cheaper hotel next door with more amenities and better service.