Princess Mack

Review of Leon’s Furniture Limited,

Terrible customer service. The manager in Welland ...

Terrible customer service. The manager in Welland was very rude and I'm shocked at the way I was spoken to. I will never shop at Leon's again and I will be writing a letter to the head office about this experience. You would think a store in a small city like Welland would be a little more courteous to locals and possibly offer me some incentive to come back to the store. Unfortunately there's a small crack internally on a two month old television and this manager could care less. The female manager said " We got our money". I'm now out $1,800 on a tv that looks beautiful when it's off. I work in retail sales and I often witness how my manager handles customer service escalations. At the very least the customer is offered a similar product at cost or close to as to not lose this customers business entirely. I will be shopping at Costco for electronics from now on, at least they work with you to resolve an issue instead of regurgitate what they won't do for you. I do realise I might as well talk to the wall then expect a call from the head office about my situation. Zero stars for this store's manager.