The property, ambience, experience is amazing.. bu...

The property, ambience, experience is amazing.. but the service needs to be improved with respect to a 5 star.
We stayed at presidential suite which doesn't have a door bell. Staff would walk in directly hampering privacy .
We had to beg and wait for atleast 45 mins asking for whiskey glasses.
Breakfast buffet is removed as the clock strikes 10 30. The person having the breakfast only cannot order any other item.
I would suggest them to be a bit more concerned about their customers