What a disappointment. We booked to stay for 2 nig...

What a disappointment. We booked to stay for 2 nights and unfortunately after 4 hours on the first day we where forced to check out. After a short trip to the more than basic spa covered in mould we where horrified that the hotel does not provide hot Water. After 4 hours of constant phone calls, engineers and trips to reception we where left with a ruined weekend away. The hotel failed to provide us with an outcome to the situation. Telling us that there nothing more we can do. I would of preferred to stay at home.No room change available therefore we where forced to LEAVE and make a 4 hour journey back home. What a DISGRACE. This is not a 5* hotel, this hotel does not provide 5* amenities and it sure does not provide 5* customer service.