The price I paid when I picked up my vehicle was h...

The price I paid when I picked up my vehicle was higher than what the advertised price online was when I schedule my services.

Although I paid for a complete detail in and out, my service rep informed me that there was no way to clean the undercarriage of my car. This was an important and necessary step due to the fact I had just taken a road trip up north on roads treated with brine to prevent icing. It's unfortunate that I can have my undercarriage cleaned at a gas station car wash for $7 but not when I get a detail for a significantly higher cost.

There was a razor blade left near by wiper blades/hood/windshield when I picked up my car.

Although I selected the 23,000 mile service, I did not receive a checklist of each items that was reviewed stating if it passed inspection or not.

UPDATE: I dropped off my vehicle for service the morning of 5/1/18 (this was a continuation of service that was not completed in a timely manner during my previous appointment that took place nearly four weeks prior). I requested that I be kept informed of the status of my vehicle throughout the day. By 4:59pm I had not received a call, text, or email from anyone updating me as to the status of my car. I had to make four different calls to the dealership, left multiple voice mails, and even sent a text to my service advisor before I finally got a hold of someone at 5:53pm. I then found out that my car wasn't ready and it would need to be kept over night. I was at least provided with a loaner car but I had to wait for a shuttle to come and get me. If I had not put forth a significant effort to find out the status of my vehicle, I likely would have been stranded at work without having any idea.

TWO DAYS later my vehicle was ready for pickup. Upon pickup I learned that an item that was not addressed on my previous visit had still not been addressed (simple fuse/relay test/repair).

This experience has been typical of each service experience I have received from Rosner over the past year and a half. If the dealership wasn't literally next to my neighborhood I would definitely find another dealership to go to.