The room is of better quality but the services are...

The room is of better quality but the services are crappy, poor service at the front desk, valets and especially the room service you place an order and apart from barely handling the phone, the order arrives hours and hours later. Also the reservation you make, arrives on time does not have the way, if you booked a double room they give you a twin and do not want to even know, when it is very full of guests they do not care much for comfort and especially the Respect for the customer, I am disappointed in the view seems to be great but it is totally the opposite.