we rented two rooms adjoining total 5 night 4 adu...

we rented two rooms adjoining total 5 night 4 adults a five children under 11 years of age with total Aprox $9500. paid for the stay of 5nights. Th e rooms were adequate but far from plush at all. We woke up first morning with cold noses as heater was broken so no heat in room 204; not good for Fla. folks!! Stopped at front desk to report situation and repair man showed up within 30 min.to check out heating situation. He had no tools so referred to second repairman and he showed uo 45 min. later with a few tools:said" Chinese" heaters not like US and had a lot of issues with these heaters short life span. Assistant manager Scott came 30min later and agreed heater not working needed to replace. So 45 min. later a new one arrived and old one taken away. finally some heat after about 3 hours and a lot of waiting around; missed out on activities which would have been more fun? After asking desk all day for another room or adjustment on bill and this was the cheapest night; price change every day the week depending on demand. Some nights we paid $899.00 this night was $724.00 including tax plus property usage fee of $101.85. So after many request they refunded me half day $289.50 plus some tax. Most to notch hotels would credit at least the one bad night with a CREDIT for that nights inconvenience. I did speak to Mike Tuck owner but never did see the second half of the that bad night show up as a credit??? And even sent him an Email explaining the situation with pictures of all the workers replacing poor heater in room #204??? Still waiting ON THAT REFUND CREDIT: COLD FROM FLA!!!