Ordered parcel to an old address due to a recent h...

Ordered parcel to an old address due to a recent house move. Contacted customer support (at 12:00 noon), got through within 5 minutes. Asked support to either change the address it is being delivered to, or arrange for a collection from the local depot. Support sent the email straight through while I was on the phone and I'm now awaiting a response. Professional and overall polite and helpful.