Generally easy to use, booked online for a transpo...

Generally easy to use, booked online for a transport from airport in Crete to my accommodations, easy to find- friendly staff and comfortable shuttle. However on the return, booked more than 24 hrs in advance, and no pick up time given. Had to call 3-4x to speak with someone who ultimately said the shuttle was not sourced and they will refund me. I would have never known unless I called, and have yet to receive my refund. Communication seems difficult when things aren t running smoothly.