Took my wife there for a break over Xmas. Frustrat...

Took my wife there for a break over Xmas. Frustratingly there wasn t enough pool loungers (just 25 in the adult section) for guests nor umbrellas which is crucial in the strong Aussie sun. The cabanas are not available for guests unless you pay extra $199-$599 day package, which meant they were all reserved every day but not actually being used in lots of occasions (while their customers couldn t find any spots to enjoy sun/pool) such a shameful way of trying to squeeze more money out guests already paying top rates (599 to 799 a night).

Also the staff were inconsistent in what the rules were around the pool facilities. People throw their towels on the loungers & staff do not remove them even though their policy says they will so to free up the unused lounger. They could easily improve their facilities by removing some of the fountains and creating more sun lounger areas. Also train your staff to be consistent & more customer focused. Managers the same, also thy should be onsite monitoring & enforcing the customer first policies.

They hotel itself is a little run down & has small "studio" rooms (bathroom separated from the bedroom by a glass screen) The hotel is located right beside a busy motorway so bring ear plugs.