I INQUIRED TWO WEEKS PRIOR TO MY VISIT ASKING IF ...

I INQUIRED TWO WEEKS PRIOR TO MY VISIT ASKING IF I COULD MAKE A RESERVATION TO HAVE TWO SETS OF SKIS IN FOR BINDING ADJUSTMENTS. I WAS TOLD THEY COULD EASILY HANDLE IT ON A SAME DAY BASIS, JUST COME ON IN. WHEN I CAME IN, I WAS TOLD I'D HAVE TO LEAVE OUR SKIS FOR 5 DAYS. THERE'S A SERIOUS DISCONNECT BETWEEN THE PEOPLE ANSWERING EMAIL INQUIRIES AND THE PEOPLE RUNNING THE SHOP. FORTUNATELY, A NEARBY SHOP WAS ABLE TO SERVICE OUR SKIS IN LESS THAN A HALF AN HOUR. GUESS WHERE MY FUTURE BUSINESS GOES!