UPDATE:

UPDATE:
After I shared my experiences on Twitter and Facebook, Vivint BLOCKED me! How's that for caring about your customers concerns? Wow! Sure seems inline with their "CEO Promise"!

Unreal! I just had a technician at my house for over THREE HOURS! My doorbell camera has had an issue since DAY ONE with recording clips from motion detection and also from when the doorbell is pressed. (Isn t that it s prime responsibility?) I ve had a tech at my home 3 times in less than two months trying to resolve this issue. Today, they offered me a space monkey which would allow my cameras to record 24/7. I guess they re normally $250 and they wanted me to pay $100. I told them no, but I did offer to split it and pay $50. That wasn t good enough. They refused to accept the $50 for the device. I, personally, don t think I should have to pay any more money for this system. It isn t working as advertised, it s not my responsibility to pay more to get it to function the way I d like it to, when it was advertised to work like I wanted it to in the first place. (False advertising?) They did offer to remove the cameras and refund me for them. I thought this was a rather unacceptable answer. If I didn t feel that the cameras were necessary, I wouldn t have had them installed in the first place. Talk about standing behind your product! So, now, here I sit, with a doorbell camera that doesn t perform. Literally, all it does is ding when it s pressed. Sometimes, you can view the live video. I m just shocked that Vivint would be willing to let the technician leave without resolving the issue in the slightest. I can t help but feel Vivint really doesn t care that their equipment doesn t work properly or about their customers. They think that because they have you in a contract, they are totally safe and they ll still get their money. Well, they sure don t seem to holding up their end of the contract. I sure do wonder what the Better Business Bureau would think about that. Better yet, I wonder what my attorney would think about that... One things for sure, I m starting to shop for a new smart home package. SAD!