I had the worst experience at Bridal Event. We wen...

I had the worst experience at Bridal Event. We went the end of January 2013 to look at bridesmaid dresses for my wedding on June 15, 2013. We ended up finding the perfect dress. Most of my bridesmaids were there and got measured. We had an employee of 8 years helping us. She took their measurements and brought in a comparable dress for the girls to try on. Based on their recommendation, my bridesmaids ordered the dress sizes that were recommended. ALL of the dresses when they came in were over 2 dress sizes TOO BIG for my bridesmaids. I'm not sure if they were trying to make money off the alterations, but over 2 dress sizes too big is unacceptable.

In addition, when we ordered the dresses, I was told 6 weeks it would take to get the dresses in. This was a relief to me since my wedding was already in June. So I made sure to clarify. In addition, when two of my bridesmaids called separately to order their dresses they were also told 6 weeks for the dresses to come in. After 2 months went by, I called Bridal Event to check on the status of the dresses. At that point, I was told that the dresses wouldn't ship until May 26th, not arrive but ship on May 26th. You can imagine my surprise and horror seeing as how my wedding was on June 15th. I called two more times over the next few weeks to see if that shipment date had changed which it did not. The third time I called and was told the same thing, I asked to speak with the manager. The manager told me for the first time that dresses at Bridal Event take 4-6 months before they arrive in store. She assured me that an employee of 8 years would NEVER have told me or anyone else 6 weeks. She informed me that I was mistaken. My question: why would an employee of 8 years let us order dresses if they would potentially come in AFTER my wedding date?! I am a very anal, attention-to-detail person. I made sure she knew our wedding date before we started trying on dresses, not to mention it was written on every order form. Nonetheless, the manager said she'd check on it. Miraculously, the dresses shipped that night and arrived the next morning (I hope you can hear my sarcasm). In the end, I was very disappointed with their customer service and overall service. One note in their favor, the dresses were beautiful.