The rooms were clean and the food was okay. The st...

The rooms were clean and the food was okay. The staff was friendly however, 100% of the time you ordered something or requested something they wouldn't have at least 50% of that item. So for example you order a burger and they wouldn't have French fries. Also they did this thing where they pretended to understand you and then you would have to call several times in order to get an extra towel or bathrobe. The pool was closed the entire week I was there because apparently it had been so dirty they had to close it to clean it and it took them an entire week. So that was crap because that's the only reason I was there. I go along with my husband for business trips and Malaysia doesn't feel that safe for me to wander around, so I go along and lounge by the pool or at least in the past. This time I was stuck in my room. The gym was decent and they had a sauna. The sauna wall panels were starting to come out and the door didn't seal all the way so the heat escapes easily. No hand soap in the women's bathrooms.
It wasn't the worst place I've stayed but I've been to better hotels in Johor Bahru.