AVOID-AVOID

AVOID-AVOID
If I could I would have given 0 stars they don t deserve the star.
Long story short, I ve ordered a phone in July the product wasn t available but they didn t advertise that obviously. 10 days later I was offered another colour, I said that I didn t want it and they offered me the option of a refund. * they proceeded with payment without sending anything!!!!
3 MONTHS LATER
I contacted them 4 times, I have send them formal letters after having to contact consumer/citizens advice.
Every time the day they will proceed with the refund and every time I just waste my time waiting. I think my next step is going to be small claim court.
Avoid with any cost. You have been warned!
Worst experience ever!! So much stress and anxiety caused by this company.
I FEEL LIKE I VE BEEN ROBBED