We chose Manic Monsters for my brothers first ever...

We chose Manic Monsters for my brothers first ever birthday party (8yrs) and all was fine when we turned up. All friendly, not too busy. Throughout the afternoon, there were a few hiccups, but we just put it down to kids being kids! They all had dinner, and went back into the play pen. It was at this stage it turned sour... a child came running out with blood quite literally pouring from its nose / mouth, and screaming. He'd been beaten quite savagely. But THEN two 'mums', if you can call them that, started throwing each other over the floor, knocking kids over, screaming foul abuse. They were out of control. The staff did nothing except stand there and watch. We had already complained about their kids twice! They did nothing. One of our mum's had to get in the middle of the two 'mums' to stop them knocking kids over. The police were called and the two 'mums' took things outside, but their screaming, shaking terrified kids were left inside for US to deal with. The staff did not bat an eyelid. We had to ask them to comfort the children because we wanted to leave before things escalated further. This place needs capable staff, compassionate staff because this is a place for CHILDREN and they showed no capability of being responsible for kids in their care. I'm disgusted. I am 20 and honestly I was terrified, so can you imagine how those little kids felt?! The worst experience I've ever had anywhere, not because there was an altercation, but because the staff did nothing to appease the situation / make us feel safe. I will never let my little brother go back there.