Leonid Kungalov Review of Balkan Ski Chalets
Great place.
Great place.
But I was badly impressed by the reception staff. When I found the complex on the "Booking" site, I did not see a bedroom option, I called to ask, I was told that there are separate glued beds (yes normal practice in many hotels), and when I asked where to book 2 rooms, on the site or in the moment we talked, they answered "now", and it turned out to be more expensive than if I had done it through the "Booking" site, as I had started doing it. The site explicitly wrote in 2 separate lines in large letters that the rooms have a "balcony" and a "terrace", but it turned out that it was not true, and I was accommodated in a room without a balcony. They were more expensive than I am. paid.
It was announced on the "Booking" site
Room BGN 57 (in large letters written "has a balcony" "has a terrace")
And it turned out - BGN 66 room without a balcony, and with a small tall window like a prison. I was quite disappointed by this fact, with the feeling that I had been deceived and deceived by the reception staff.
Everything else was very good and up to standard.
I would visit him again, but with one thing in mind ...
Leonid - England
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