Alan LUI Review of Sofitel So Singapore
Stylist and cozy hotel. Very conveniently located ...
Stylist and cozy hotel. Very conveniently located at the heart of the city.
While be frank, maintenance of fixtures and decor status need improvements. Room condition not good enough incl. 1) the bathroom water temperature extremely hot despite turning the knob to the cold side 2) the bathroom basin drainage was extremely slow.
Gym room at 2/F even though not spacious still good for workout however on the last morning of my workout there, the water machine was somehow dripping water and the gym room floor was partially flooded, which was unnoticed by the hotel management for quite a while and I have to inform the front desk. This is disappointing.
Re the breakfast venue, I have to comment for 2 issues: 1) again hardware condition was mediocre as guests can easily spot the brownish rusty metal frames facing up under glass tables 2) buffet fruit bar is a good idea for health choices of fruits provided they are fresh, which is not always the case as I easily spotted some rotten grapes at the bottom of the bowl in 2 mornings when I was picking some fruits at the fruit bar. Again, this is disappointing.
Hotel staff are quite helpful though. But remember hotel business in particular high end hotels talking about details where devils lying in there. Missing any single detail and spotted by any guest, he would definitely not coming back and so are his friends i.e. running the high risk of losing a lot of customers including the potential ones.
Good luck and I hope my observations are taken onboard seriously and things are improved in very near future.
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