Mike Li

Review of Helms Bros Mercedes Benz

I've been to lots of dealerships and both times I ...

I've been to lots of dealerships and both times I was at Helms Bros. MB, I received sub-par service. The first time was right after they reopened from the pandemic and I made an appointment for a test drive. When I arrived, they had "no record" of my appointment and I was told to wait outside for a few minutes. After I finally got into the car for a test drive, I spent about 15 minutes looking over the interior and checking out the electronics and the infotainment system, then I went for a 15-minute test drive. When I returned, I was asked where I went and what took so long. I explained that I spent half the time in the parking lot. Before the sales representative could answer all my questions, he was interrupted by another client and I was just left there waiting. After about 5 minutes, I just left because I wasn't getting the attention I deserved.

I decided to give Helms Bros. another chance a few months later and went back with the goal of putting down a deposit on a new car. The service was just as bad as the first time, if not worse. Again, we waited here and there for someone to assist us. We sat down with a sales woman to talk numbers and answer questions, but she was extremely unfamiliar with the car, albeit it was a new model for the year. After 30 minutes of her looking answers up and looking up inventory (which I told her I already searched), she offered me a maximum of $500 off of MSRP. It was rather insulting as a previous dealer offered $1800 off the same exact built. Ultimately I purchased the car from another dealership at a whopping $2600+ off the MSRP! I recommend going else unless you have excess time and money to throw away.