Its pretty expensive but I went anyway since its D...

Its pretty expensive but I went anyway since its Disney and assumed if any company knows how to make an experience worth the price, it would be Disney. While the hotel and water park were amazing and good food at the shops and restaurants im giving a 3 star rating. This is because my room was never made up even though I was almost never there. They took out the trash daily but that was it. No refill on the coffee/tea, no cleaning, no beds made etc. This may have been due to Covid which i get, but on one occasion I called and asked for 2 spoons so my kids could eat some food we got from the store there. The first time we called the lady was all attitude, 30 minutes later still with no spoon, I called again and they replied with "yeah yeah, its coming." At that point I just hung up and went and bought some silverware. I'm sure this was just one person and not reflective of the entire establishment, but at the prices you pay for staying there and it being a Disney resort I was taken back by it.