Sean Kane

Review of ink48 - A Kimpton Hotel

I love Kimpton hotels and Ink48 has always been on...

I love Kimpton hotels and Ink48 has always been one of my favorite hotels in the city. This past week has completely changed my opinion of the hotel. In order to earn am exceptional rating, a hotel first and foremost must provide exceptional service to it's patrons. Not only has the hotel not been accommodating, they have been extremely rude in dealing with several situations that have arisen throughout my stay. Management and staff have wasted countless hours of my time, and charged ludicrous fees, justifying them by unpublished policies seemingly made up on the fly. The have continuously done the least they could possibly do in order to resolve the multiple issues that have arisen over the past 7 days.... I will save the details, but there have been major problems I have encountered with the hotel during my stay and the hotels response and lack of any attempt to resolve these problems should give pause to anyone considering this over the many other hotels in it's class in Manhattan.